The following comments have been recorded for "SuppleHost".
Average Overall Score: 2.4
Average Features Score: 3.3
Average Reliability Score: 2.7
Average Support Score: 2.2
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A pretty good value and good support for Java based sites.
Date: September 7, 2002
Reviewer: Andrew Biggs
The note on this ISP is wrong: telnet access is not supported so subscribers must use SSH and SFTP to access their sites. Security is pretty good at Supplehost.
Their technical support is fairly knowlegeable and responsive, but also quite arrogant. if you're easily offended by snotty sysadmins, look elsewhere.
Excellent service. Execellent support. Great understanding of java technologies.
Date: March 28, 2003
Reviewer: Mike Armstrong
One thing that differentiates supplehost.com from other java hosts is their thorough understanding of the java platform. They helped us on numerous occasions, scan our codes and make necessary fixtures or suggestions. There support is great. The server configurations is setup correctly and you can deploy your web apps rapidly.
Great control allowed over tomcat, private jvm
Date: June 24, 2003
Reviewer: Paul Rivers
$18/Month for 256mb of disk space, 10gb of bandwidth, 32mb jvm heap.
You get your own instance of Tomcat, and you can modify both the server.xml file and the default web.xml file for it, so you have as much control over your server as you could possibly get from a hosting service.
The support people can be a little cranky sometimes, but seem fairly knowledgeable and are pretty responsive.
I've been using it for a month, no problems so far.
Terrible All Around ISP
Date: June 27, 2005
Reviewer: Giang Duong
Reviewer site: http://www.vayse.org
I tried them 3 weeks ago. They took the money, and now 3 weeks later they still have not given me the account.
Terrible customer support, you wait on the phone for 20 minutes and then are directed to leave a voicemail.
I sent them many emails but got nothing, no reply.
AVOID THESE PEOPLE!!!
support not reliable
Date: July 28, 2005
Reviewer: Dan Scarr
Reviewer site: http://scarrtrading.com
These folks gave great support until recently. Since they moved my site to their new server, I haven't been able to run my subscription software for 2 weeks. And, they are not responding to my emails or phone calls. I guess they have more important customers than me.
Beware this Hosting Provider
Date: September 11, 2005
Reviewer: William Bercik
Reviewer site: http://www.birdshirts.com
I was with these guys for about 4 years. I would have left earlier but the site I had hosted under them was on my backburner and not of high priority to me.
When it did come time to move to a better less expensive hosting provider these guys would not answer my emails about assisting me with DNS changes.
To make matters worse, they made the technical and billing contact for my domain themselves which in effect hijacked my domain. They told me they would not release my domain unless I signed up for more time with them.
Luckily the domain was not very important to me, but I must warn you not to use these people. There are far more reliable providers that include CPanel and don't hijack your domain.
Used To Be Good But Isn't Good Anymore
Date: November 5, 2005
Reviewer site: http://tribehollywood.com
Supplehost was usually pretty reliable speaking in terms of server configuration and uptime - unfortunately, the problems start when you need tech support.
Support used to be just unfriendly but pretty relieable and responsive.
However, during the last year or so, the quality of support has deteriorated rapidly. On two occassions, it took an entire week to receive a response.
On one of those occasions, a client of mine had forgotten her password. She needed urgent access to her site since it's a film festival site and her film festival was going on that week. Supplehost's response took a week. Even then, there was no apology, no explanation, nothing. A phone call (which was answered by an answering machine with a message that strived to make the impression you're actually connected to a call distribution system) had only one effect: The phone number was removed from Supplehost's website.
We had to emergency-move the site.
Supplehost did not give a refund or even an answer to e-mails or phone calls.
Otherwise, I found nothing wrong with their servers except that they ran pretty slow toward the end. The host I ended moving up moving all my sites to seems way faster.
One particular problem which had occurred only toward the end was that I sometimes had no access to FTP or my site control panel. Fixing this always depended on the whim of tech support, from one to seven days. No apologies, of course.
Needless to say: I would not recommend Supplehost.
Please feel free to contact me about it.
Beware of this ISP!
Date: December 8, 2005
Reviewer: Robert L. Brueckmann
Reviewer site: http://www.sentimentalcruisers.com
Up until a few months ago, I would send an email to support with a problem and typically within a few hours I'd get a response back. I am now on my 6th email trying to get them to help me with a server problem I'm encountering.
Does anyone have a better way of contacting them aside from this hokey phone number listed on this site which gives me a wrong number, the domain registration 888 number which is hokey as well, and the email addresses they appear to not be checking? I need to move this as soon as possible.
Stay clear of this company...I'm moving to DailyRazor.com. Their support is amazing!
SuppleHost = Disaster, Nightmare
Date: December 12, 2005
I am so frustrated!!!
1. Website and emails done 2~3 times a month.
2. Each time done by 4~5 days at least
3. Virus on the server, keep send virus email from their server.
4. Support? Zero response. No Phone, No email response, I sent out 10 emails to beg give a response, still no reply.
5. Not responsible at all. (He put a trick on his server.) When his server is done, you won't get any warning message until you notice couple days after which is already too late.
All I can say is, if you want to use it, take your own risk. This hosting, all I can say is "Terrible", "Frustrated", "Nightmare”, and “Disaster" to the business.
Terrible reliability and support
Date: April 17, 2006
Reviewer: Paul Rivers
I wrote a previous review of this host on this site (under the same name as now) where I said it was pretty good.
It isn't now (2006).
It's just like everyone else wrote - when I signed up, support was pretty quick, although a little on the cranky side. In the last couple of years, it's gone downhill, and I've finally switch hosts when my support emails have gone totally unresponded to and we lost ftp access for a while.
NOT recommended. If there was some way to delete my previous optimistic review, I would.
Hard at Trying to Resolve previous owners issues
Date: October 31, 2006
Reviewer: Jim Andrews
Reviewer site: http://www.andhosting.com
Is everyone aware that supplehost has been sold and we now offer 24/7/365 support via on line chat, a tickeing system, and phone. AndHosting has been working hard to resolve old issues. If you have unresolved issues please feel free to contact me directly Jim Andrews firstname.lastname@example.org
Keep local backups
Date: December 20, 2006
Reviewer: Russell Duncan
Reviewer site: http://www.rustysrenovations.biz
Keep local backups of everything on your site if you are going to use Supplehost. I didn't and I'm screwed. It's nice that James says we can contact him directly if we have a problem. It would be even nicer if he would tell us how. It's nice that they have 24/7 on-line chat. You would think they would let their customers know how to use it.
Here's my story:
I have been a Supplehost customer for probably 5 years. When I first started using Supplehost the support was phenomenal. Probably a year or so ago it got bad, but by then I really didn't need it much. The only time I needed support was whenever I needed to add an alias to my site. That would take a week or two, then they wouldn't charge me.
I manage(d) my site using ssh, ftp, and the Supplehost control panel. Three days ago I needed to make a minor change, so I tried to ssh to the site. I got the message that the RSA key had changed. My password would not be accepted in ssh or ftp. I contacted support through email and they gave me a new way to access a new control panel. After a few tries with that (they gave me two different new passwords), I finally got to the new control panel. There is a GUI interface that you can use to edit the files. I went to the file I wanted to modify, only to find that what came up wasn't the current version. As it stands right now, I can't ssh to the site. I can ftp to the site, but it's not the current files. The files are out of date. The directory structure is different than it used to be. That worries me because some of my scripts depend on that directory structure. If I go to one of my web sites with a browser, it is still correct, but I'm worried that's going to change soon. And I have no way to make any changes to any of my sites.
Apparently Supplehost decided to make major changes without notifying the current customers. If they would have had the courtesy of letting me know they were going to do this, I would have made sure I had a backup. I've been working on this site for years. (www.rustysrenovations.biz, www.essexskyparkassn.org, www.joestuph.com). I do have local backups, but they are not very current (my fault).
I will say that the response time from support is good. I've gotten 8 responses in the 3+ days this has been going on. It's just that there are no answers in the responses. I asked for some kind of an explanation as to what happened. I got none. The last I heard was that the issue was escalated to a senior technician. That was over a day ago and still nothing.
I have changes I need to make to my sites and I can't. As you can probably tell, I'm very angry.
don't use them to register your domain
Date: January 9, 2007
I am a former client of SuppleHost, I dropped their service over three years ago. I wanted to transfer to another hosting service and have my domain registration transferred. The good folks at SuppleHost stonewalled though, completely ignoring all my emails, and basically held my domain hostage for 3 years. It was only recently that their registration (apparently) expired, and I was able to re-register it under my own name.
Date: January 19, 2007
Reviewer: James Andres
Reviewer site: http://www.anhosting.com
There have been great strides made after a long up hill battle to address the client issues. You now can reach live 24/7/365 support via on line chat(just click on Live Support), a ticketing system, and phone. AndHosting has been working hard to resolve old issues. If you have unresolved issues please feel free to contact me directly Jim Andrews email@example.com
Update to previous review
Date: April 19, 2007
Reviewer: Russell Duncan
Reviewer site: http://www.essexskyparkassn.org
I got Supplehost approximately 5 years ago. They were great back then. I also registered my domain names with Suppledomains.
I had no problems until and Hosting got involved. Back in November, without warning, they moved all of my web sites to a new server. A lot of things quit working. The systems were frequently down. Technical support has been pretty bad.
In March, after a couple of my sites quit responding yet again, and getting no response from tech support for over a week, I decided to move the sites to another host. Then I went to the Suppledomains page to change the nameservers. The domain management page was gone! After a day on the phone, I was able to get a cryptic url to use to manage my domains. I immediately transferred all but one of my domain names to a different registrar. The last domain name is apparently owned by Supplehost, although I was sure I purchased it. Fortunately it was a domain name that I only use for testing. So they can keep it.
I've managed to get all of my sites to a new host and things are going good.
Check the dates on the reviews on this site. You'll notice the only good ones in the last two years were posted by Supplehost.
I would advise you to stay away from these guys.
DO NOT USE
Date: May 29, 2007
Reviewer: robert munro
This is the worst experience i have ever had with a hosting co. they are useless. They kept on actively breaking my site (i think they were moving things around) and when you try to get support they tell you everything is working fine. I dont really like being so negative but these guys a re just so bad
use razorBlaze you get more bandwidth/memory/domains/disk space for the same price
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