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Servlets.com | ISP Reviews |
Reviews for ISP: Name on the Net
The following comments have been recorded for "Name on the Net".
Average Overall Score: 1.5
Average Features Score: 2.8
Average Reliability Score: 1.5
Average Support Score: 1.5
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Cheap and mostly good
Date: June 18, 2003
Reviewer: Peter Chase
Reviewer site: http://www.fridaysoft.co.uk/index.m
Overall: 3
Features: 5
Reliability: 3
Support: 3
Cheap and mostly good, but have periods of poor service.
How much pain can you stand?
Date: September 24, 2003
Reviewer: Mervyn
Reviewer site: http://www.worcestershirefarmersmarkets.net
Overall: 1
Features: 4
Reliability: 1
Support: 1
We signed up with for a trial account and it performed well - but it was downhill after that!
After we paid for the account it was disabled for about 2 weeks. E-mails were unanswered and when we finally got through to the support people by telephone they didn't sort it out or ring back as they had promised.
However we persisted as the original trial account had worked well (suckers for punishment...). When we finally got a response and the account was re-enabled, we tried to get them to register our domain on their servers. Guess what - they redirected it to another site that was hosted on their servers. Another day of unanswered email and listening to the support peoples recorded messages.
We finally got the message and decided to host the account elsewhere.
How are they still in business
Date: November 23, 2003
Reviewer: Chris
(chris@hempstock.net)
Overall: 1
Features: 1
Reliability: 1
Support: 1
Quite simply the worst company I have ever dealt with.
Gave them the benefit of the doubt after the initial poor service.
Don't go near them with a barge pole is my advice.
The worst ISP I have come across
Date: September 24, 2007
Reviewer: Sasa
Overall: 1
Features: 1
Reliability: 1
Support: 1
They are simply the worst ISP I have come across so far. It took them 2 weeks to setup a simple account, which others do in 4-5 hours, and some features are still missing. Their support is slow and they always miss something you asked them to check or do. It took me 2 weeks to get to speak to someone. My account cancellation process is still going on (after 2 weeks), not a single reply to my emails, nor to my letters. I wasted 1 month of my time just to realize that I have to find someone else. Their support rep didn’t give me a chance to explain my case, simply wanted to get rid of me and get away with my money that I paid for 3 months contract.
I am still having a dispute with them about my refund. In a process of reporting them to the UK trading standards, since communicating with them directly didn’t give any results.
So frustrating.
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